All BA flights cancelled |
That's not how it turned out. By 14:30, we still hadn't boarded the plane. Eventually, we were told that the flight would be delayed until around 15:30. Everyone was given a €10 food voucher. We were then told that the flight was cancelled. Something about an IT glitch. We had to go to the airport service desk to sort things out.
I had already gone through security and passed immigration since the UK and Ireland are outside of Schengen. So I had to get stamped back in to Austria in order to go to the service desk. The queue was kind of long when I arrived but it didn't take long for it to get even longer.
After a few hours, I finally made it up to the desk. The solution was I would be put on an Austrian Airlines flight to Venice, Italy. Then an Aer Lingus flight to Dublin with a 00:30 arrival time. I was told that my previously checked in bag would be transferred to Austrian and get checked through to Dublin. The flight to Venice would leave in 35 minutes so I had to rush to get through security again.
Rebooked on Austrian Airlines |
I finally made it to Dublin early Sunday morning. My bag didn't and there was no one at the Aer Lingus baggage desk.
Staff didn't show up for over 1,5 hours |
I gave a lost luggage description. The guy told me that he doubts the bag ever even left Vienna. He gave me a claim number and a customer service number but the office would be closed until Monday morning.
I finally made it to bed around 3 AM Sunday morning. I only had my laptop and a baseball cap in my carry on bag so I don't have a change of clothes or toiletries. Fortunately I'm not in a hotel this trip so I can borrow clothes and my host gave me a spare toothbrush.
Let's hope that I receive my bag soon. As it is, I had to work from home today because I don't have any work clothes for the office. Looks like I'll be working from home tomorrow too.
Here's a video about the IT crash that I found on YouTube.
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